Terms of use

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These terms cover your use of the Snapkin app and this website. They are between you and Robot Studios IT Consultancy BV, Hemelshoek 277, 2590 Berlaar, Belgium, enterprise number 0732.991.584, VAT BE 0732.991.584 (“we”). Using the app means accepting them. They are written in English and that is the language of the agreement.

What Snapkin does

You photograph a meal. Snapkin estimates what was on the plate and what it contained, asks a question when an answer would meaningfully change the number, and tracks the totals against a daily target. You can correct anything it gets wrong.

You are talking to software

The estimates, the questions Snapkin asks back, the conversation about a meal and the coach are all produced by an artificial intelligence model, currently Claude by Anthropic. There is no dietitian reading your photographs and no person answering the chat. Treat every answer as what it is: a machine's best reading of a picture and a few lines of context.

Snapkin estimates. It does not measure.

The numbers are estimates and some of them will be wrong. External studies report substantial errors in photo estimates. They do not validate Snapkin’s accuracy for an individual meal. This is an estimate, not a laboratory measurement, and it is not a substitute for weighing food when a number genuinely matters.

Snapkin is not medical advice. It is a general wellness and fitness tool. It does not diagnose, treat, prevent or monitor any disease or condition, and it is not a medical device. If you have a medical condition, are pregnant, are managing diabetes or an eating disorder, or are considering a significant change to how you eat, talk to a doctor or a dietitian. Do not rely on Snapkin for allergen safety: it cannot see what a photograph does not show, and a missed ingredient can and does happen.

Your account

  • You must be at least 16 to have an account, and Snapkin is not designed for children.
  • Give accurate details. The targets are computed from your height, weight, age and activity, so wrong inputs produce wrong targets.
  • Keep your password to yourself. You are responsible for what happens on your account.
  • One account per person.

What it costs, and who bills you

Snapkin costs €14.99 per month, or €99.99 per year, which works out at about €8.33 a month. Everything in the app is included on either; there is no free tier and nothing further to buy.

The monthly plan starts with a 3-day free trial. If you do not cancel before it ends, it converts automatically to a paid monthly subscription at €14.99 and you are charged then. You cancel in the App Store or Google Play, and cancelling during the trial costs you nothing. The yearly plan has no trial and is charged when you buy it.

You are billed by Apple or by Google, not by us. The subscription is bought through the App Store or Google Play, they take the payment, they charge in your own currency and add your country's tax, and they show you the exact amount before you confirm. It renews every month, or every year on the yearly plan, until you cancel.

Cancelling and refunds go through the store that sold it to you, in your Apple or Google account settings. We cannot cancel or refund a store subscription on your behalf, because we never held the money. Cancelling stops the renewal; you keep access until the period you have already paid for runs out.

Because the store is the seller, your statutory consumer rights for that purchase, including any right of withdrawal, are against Apple or Google and are set out in their terms.

What you may not do

  • Resell, redistribute or share access to the app.
  • Try to break or overload the service, or get around its limits or its subscription.
  • Upload anything unlawful, or photographs of other people who have not agreed to it.
  • Copy data out of the service automatically, or drive it automatically at a volume a person could not.

We can suspend an account that does these things.

Your content, and ours

Your photographs and your food diary remain yours. You give us only the permission needed to run the service for you: to store them, and to send them to the analyser so it can produce your estimate. We do not use your content to train models, and we do not sell it. Details are in the privacy policy.

The Snapkin name, the app and this website are ours. You may use the app for yourself; you may not copy it, take it apart or build on it.

Availability

We try to keep Snapkin working and we do not promise it always will. It depends on a third-party analyser and on the app stores, and any of it can be interrupted. Features may change. If a change materially reduces what you are paying for, you will be told in advance and may cancel.

Liability

Nothing here limits liability for death, personal injury caused by negligence, fraud, or anything else the law does not allow to be limited, and your mandatory rights as a consumer are unaffected. Beyond that, and to the extent the law allows, we are not liable for indirect or consequential loss, and our total liability is limited to what you paid in the twelve months before the claim.

Ending it

You can stop at any time by cancelling in the store and deleting your account. We may end this agreement if you break these terms, or on reasonable notice if the service is discontinued.

Changes to these terms

We may change these terms. If a change affects you, you will be emailed at least thirty days before it takes effect, and if you do not accept it you can cancel and delete your account before that date. Continuing to use the app after that date means accepting the new terms. The date at the top is the date of the last change.

Complaints

If something is wrong, email [email protected] first; that address reaches a person and most problems end there. If we cannot settle it between us, you can take it to the Belgian Consumer Ombudsman Service (Consumentenombudsdienst, Koning Albert II-laan 8 bus 1, 1000 Brussels, consumentenombudsdienst.be), which mediates consumer disputes free of charge. Using it is voluntary for both of us and does not take away your right to go to court.

Law

Belgian law applies, and the courts of Belgium have jurisdiction. If you are a consumer resident elsewhere in the EU, this does not deprive you of the protection of the mandatory rules of your own country, and you may bring proceedings there.

Getting in touch

[email protected].